After Sales Service

Q. "I have a problem with my cookware. How do I have it assessed?"
A. Either send the product in for assessment, send photo's for initial assesment or take the product to our shop.

1) Sending product for assessment

Send product to:

Meyer Cookware Australia Pty Ltd
Service Department
Reply Paid 85097
Croydon VIC 3136 

Turn around time from receipt of your product is approximately 72 hours + transit time.

What else should I provide with my cookware?
- Your full contact information
- Name
- Address
- Telephone
- Mobile
- A description of what is wrong with your cookware
- A copy of your receipt

FAQ's:

What happens if you find a fault with my cookware? It will be replaced no questions asked with either the same or latest model to the equivalent value of.

What happens if I have voided my warranty? Your cookware will be returned to you and will receive a report explaining why the warranty was voided.

What happens if I need spare parts? Your cookware will be returned to you and you will receive a letter of offer to purchase spare parts.

What happens if spare parts no longer exist? You will receive an offer to trade-up your cookware to the latest model at a reduced price.

2) Sending photo's for assessment

Take several digital photo’s and send to Meyer for an initial assessment

What should I include with my photos?

- Your full contact information
- Name
- Address
- Telephone
- Mobile
- A description of what is wrong with your cookware
- How old is your product?
- You may be asked to forward a copy of receipt. Please scan a copy of the reciept if you can do so.

Send to: service@meyerau.com.au

3) Take the product to our shop

If in Melbourne you can drop your cookware off at the Cookware Brands Outlet Shop. Your product will then be sent to head office for assessment and will be returned to your home.

Cookwarebrands Outlet Shop
494 Dorset Road, Croydon South, 3136
(Merrindale Shopping Centre)
Phone: (03) 9722 8910
Opening hours: Mon - Fri: 9:30am - 5:00pm,
Sat: 9:30am - 1:00pm.

Turn around time from receipt of product is approximately 72 hours